Thanks for contributing an answer to Stack Overflow! https://help.shopify.com/en/manual/reports-and-analytics/google-analytics/migrating-to-google-analyt https://www.googletagmanager.com/gtag/js?id=G-ZEW2CF540W, Unleash the Power of a Custom Domain: Boost Your Shopify Store's Success, Free and Creative Methods to Promote Your Online Store, We'll be back soon! By clicking Post Your Answer, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct. http://scheduling.fluxdigitallabs.com/GA4-Shopify-DIR. Connect and share knowledge within a single location that is structured and easy to search. And native GA4 integration is very awful. And sometimes there is no page_view of the thank you page at all (it has /thank_you in URL). I can help with that if you decide that's best for you, but that would not be free. Using Tag Manager Preview mode the tags are firing, but I am not seeing an ecommerce related events in GA4 (purchase, add to cartetc), Otherwise the GA4 Analytics appear to be working as expected. But when I look at the Item revenue in Ecommerce Purchases, it says the product revenue is 542RSD. The container import creates the variable {{Ecommerce}}, I cannot switch to {{Event}} as this causes an undefined error. [GA4] Ecommerce purchases report - Analytics Help - Google Help At first purchase i did see the revenue but after couple minutes it changed to "0" and since then Everything is "0".Google won't give any suppot at all regarding GA4 and their community is not helping as no one replying there.I see everyone here has same issue or something simillar so i guess its a bug?Does anyone here has connected GA4 and it works great? Advice is to wait until your income statement is marked 'Tax ready' to lodge your return. Google has introduced Item Scope dimensions so now Item ID, Item Name etc. We are working with multiple Shopify accounts and seeing similar issues across all of them. [GA4] Set up ecommerce events - Analytics Help - Google Help Under the reports in GA4 go to: Lifecycle > Engagement > Conversions, Here we want to modify the report to view revenue discrepancies. along with metrics such as revenue etc. We have the Shopify Google channel connected to GA4, and we are using the same additional scripts in checkout sending purchase event data. Screenshot of GA4 E-commerce purchases report, Required parameter i.e. Has anyone figured out a solution to this? 2) You may be on a list for some time depending how quickly I get through requests, and I am doing this pro bono around other commitments. Google Optimize does not automatically enable event parameters in GA4 for experiment impressions. If you haven't already - in GA4 - go to reports, and Library at the bottom, ensure the business objectives reports are published and added to your GA4. Hi Kristina - sorry for this dud reply, but I am seeing the same issue. Measure ecommerce | Google Analytics 4 Properties | Google Developers Learn how to add the report. Any ideas what might be wrong? I do have the google sales channel app set up and no additional scripts. Is there any issue with the price? Only some of my Shopify revenue amounts are showing in GA4. Under the reports in GA4 go to: Lifecycle > Engagement > Conversions, Here we want to modify the report to view revenue discrepancies. We have GA4 setup with GTM. GA4 not tracking conversions/revenue | WordPress.org Items dimensions & metrics (GA4) - GA4BigQuery For those with Paypal or other payment portals (afterpay etc), you may want to add referral exclusions for the payment portals in GA4 or look at model comparison tools and first user source/medium vs session source/medium for your reporting. For anyone open to it, I'm happy to look a look at your account at no cost to see if I can. SEO, AdWords, affiliates, advertising, and promotions. If a registered tax agent is lodging on your behalf, they will generally have special lodgement schedules and can lodge returns for clients later than October 31. It's not a currency problem, most of my payments are in USD and they are being converted correctly to AUD in G4. If you only need one default dimension or metric, look at the, Traffic source and user acquisition dimensions & metrics (GA4), Device, app, web, stream and platform dimensions & metrics (GA4), #6 - New fields in GA4 export & SQL query generators. We learned - in order to populate as revenue in GA4 the event must equal "purchase", must have a value, and must have a currency. Deeper investigations have shown either missing product-level revenue or missing transaction ids when compared to Universal Analytics. 3) I make no promises about being able to solve your particular case. In Google Analytics, click Admin. if your revenue and event value don't match here - there is another step to take. In an effort to help speed up everyones learning curve, here are a few caveats, gotchas, limitations and warning that helped me quite a lot (in no particular order). Login to your GA4 account and click the gear icon at the bottom - go to the admin settings. The topic Not Seeing Ecommerce Events in GA4 is closed to new replies. If you have an event with a timestamp collected and enabled in the UI, you'll come across lots of `(other)` entries all over the UI. You can send one or more item IDs with your events. Specifically, we want to look at the purchase conversion - its value vs its revenue. Once published you will see the new business objective reports - Go to: Drive online sales > E-commerce purchases and confirm you can see items viewed, added to cart, and purchased. I am having the same exact issue. As always, drop a line in the comments if you have any questions, feedback or suggestions related to this article. I think if customer goes off site Shopify loses track of the session. In UA we would just send it as a value and it would be added to the goal value revenue. It's a new financial year, which means it's tax time! It seems the script is not able to get the price for some reason? Why is my tax return refund so low this year? What can I claim? And why Appreciate your understanding on why I have to draw this line. Ensure you manually create the following custom dimensions: If Google Signals is enabled and GA4's default reporting identity is set to Observered or Blended, reports may have threshholding applied. In many of the discrepancies, we could see items with values that were not populating as currency. I have the exact same issue. Add the metric "event value" to the report and save changes to the current report. we found multiple accounts where the purchase event value more closely matched Shopify platform revenue, but GA4 reported revenue was under the purchase event value. At first purchase i did see the revenue but after couple minutes it changed to "0" and since then Everything is "0".Google won't give any suppot at all regarding GA4 and their community is not helping as no one replying there.I see everyone here has same issue or something simillar so i guess its a bug?Does anyone here has connected GA4 and it works great? GA4 event value not showing up on the revenue report even if there's See attached screenshot. Add the metric "event value" to the report and save changes to the current report. Re: Shopify revenue is not showing in GA4 - Shopify Community GA4 and Item Revenue Not Reporting. We have the Shopify Google channel connected to GA4, and we are using the same additional scripts in checkout sending purchase event data. Once published you will see the new business objective reports - Go to: Drive online sales > E-commerce purchases and confirm you can see items viewed, added to cart, and purchased. GA4 Item revenue rounding up/showing without decimals. With the help of unnest and parse for dates or timestamps we can do the trick. We learned - in order to populate as revenue in GA4 the event must equal "purchase", must have a value, and must have a currency. I can help with that if you decide that's best for you, but that would not be free. I will need access to your Shopify account, your GA4 account, and your Google Tag Manager account if you're using that for anything related to Google Analytics. Are high yield savings accounts as secure as money market checking accounts? I think if customer goes off site Shopify loses track of the session. Paypal. Which field is more rigorous, mathematics or philosophy? In Event Name, enter the name of the event (for example,. QuickBooks Desktop POS Migration Community, https://www.digitaldarts.com.au/google-analytics-shopify. May not be a perfect solution - but we were able to solve some massive discrepancies - see my update below and let me know if it helps. This is the G4 script I am using. As you may have heard, our beloved Universal Analytics (the Google Analytics we were all used to) will be sunset between July/October 2023 leaving us with only historical data in those UA properties and views. (Fix at the bottom, but worthwhile reading in between). (not set) is a placeholder name that Google Analytics uses when it hasn't received information for a dimension. Adding to the list, I'm also finding that shipping and discount fees aren't be pulled through, Exactly the same issue here, about 50% of transactions are showing 0 and the others are showing correctly. So as the previous Shopify-UA integration. This means that the ATO has the result of your return, and that they're calculating your refund or bill based on your account balance. These are: User properties are not consistently populated for all relevant events, GA4 funnel reports are user scoped (unlike UAs session scoped), Google signals data is not shared so BigQuery user counts and other data may differ to GA4 UI, High cardinality is troublesome for the UI. Hello,Have you found the solution? I've noticed that the Google Sales Channel Apps either work perfectly OR is riddled with discrepancies, the cause of which is difficult to identify. Nevertheless, it's not Google's problem, it's Shopify indeed. Only some of my Shopify revenue amounts are showing in GA4. Exploring the Impacts of Googles Auto Upgrade to Google Analytics 4, Discover How Piwik Pro Can Safeguard Data Security, Piwik PRO Heat Map: Unveiling User Behavior Insights, GA4 Data in BigQuery: How To Give Access to Other Users. QuickBooks Desktop POS Migration Community, https://www.digitaldarts.com.au/google-analytics-shopify. Item revenue is revenue before discounts, tax and shipping. Adding to the thread - based on the numbers I think it may be related to when third party payment gateways are involved, i.e. Interestingly, GA4 is showing (fairly accurately) the same number of orders as is shown in Shopify (5-10% variance depending on time period). Thanks Thomas, creating the Event variable and adjusting the tag did the trick! In my website, users make purchases and I want to show accurate revenue in GA4, in SAR currency. If you haven't already - in GA4 - go to reports, and Library at the bottom, ensure the business objectives reports are published and added to your GA4. Sign in Google Help Help Center Analytics for beginners Migrate from UA to GA4 Manage accounts, properties, and users Manage data Understand reports Google Ads and attribution Audiences and. Hi@Jsmith1,Are you using the Google Sales Channel App by itself, or do you also have checkout scripts etc?Could you provide more details about your setup?Thanks. I will double check the container import provided on the site but in the Event name field you should definitely use the {{Event}} variable from your GTM container. are item scoped while Revenue, Add to Carts etc. Take a look at my details below - had to work hard, but we were able to close the gaps - noting it may not be a perfect solution - but has made some big differences for us. Technically, you can lodge your tax return any time after July 1 and before October 31. You can't combine different scope dimensions and metrics and hence you are now getting an error. Learn what to do if you're a merc Run Google Shopping ads? How to Track and Attribute Marketing Revenue in Google Analytics 4 we found multiple accounts where the purchase event value more closely matched Shopify platform revenue, but GA4 reported revenue was under the purchase event value. But the most likely culprit for a low refund or even a tax bill is the discontinuation of the low and middle income tax offset (LMITO). About 14 million Australians will beprepping their tax returns over the coming weeks and months. Below is a portion of the additional scripts in Checkout > Order status page settings: 'value': {{ checkout.total_price | divided_by: 100.0 }},'currency': '{{ currency }}','transaction_id': '{{ order_number }}',});. Identifying revenue discrepancies - - In investigating this for our clients we found several useful reports in GA4 to help close the gap. Discover how Shopify supports both merchants and buyers. All the transaction values are able to be captured in "Engagement > Conversions" report but not in "Monetization > E-commerce purchases" report GA4 e-commerce not tracking revenue./ prices - Stack Overflow Not Seeing Ecommerce Events in GA4 | WordPress.org 10830276 2) You may be on a list for some time depending how quickly I get through requests, and I am doing this pro bono around other commitments. We have the Shopify Google channel connected to GA4, and we are using the same additional scripts in checkout sending purchase event data. Nevertheless, it's not Google's problem, it's Shopify indeed. I conencted shopify to GA4. This issue has been reported by GA4 users across the globe. The former will give you the count of items. This was where we first noticed some items being sold but not getting attributed revenue. Paypal. Any Ideas? About 30% of my sales are showing up as $1 conversion in GA4 and AdWords. gtag, Google Tag Manager, Google Sales Channel App? And sometimes there is no page_view of the thank you page at all (it has /thank_you in URL). I can't figure out why some amounts are showing and others are not. Denys Fisher, of Spirograph fame, using a computer late 1976, early 1977. The fix is to change the dimensions and metrics of the right scope. At first purchase i did see the revenue but after couple minutes it changed to "0" and since then Everything is "0".Google won't give any suppot at all regarding GA4 and their community is not helping as no one replying there.I see everyone here has same issue or something simillar so i guess its a bug?Does anyone here has connected GA4 and it works great? This was where we first noticed some items being sold but not getting attributed revenue. Options and a fix for you from our experience: Please note this is not a guarantee of matching UA revenue - but we have seen this close the gap on missing revenue. The revenue numbers don't quite match up once I add in Paypal (I have sezzle and affirm as well) but the conversion count comes pretty close. About 14 million Australians will be prepping their tax returns over the coming weeks and months. Hi Maurice,Are you using the Google Sales Channel App by itself, or do you also have checkout scripts etc?Could you provide more details about your setup?Thanks, I'm having the same issue too, even after using the new recommended integration process from shopify. I am having the same issue. Posting to see if anyone has found a solution to this and keep notified of any possible updates. Sending 25 into GA4 may result in the UI showing 25.22. Give this a few days and your purchase event values and revenue should start to align and more accurately match. See attached screenshot. Values are fired once and it's common theyll be static, When overwriting UTM parameters, make sure to do this on the, The page_location dimension is truncated to, An event parameter can be registered as a dimension or a metric, not both, Event timestamps are actually the time a batch of events were sent into GA4 (not the exactly time the event fired on the page), Roll-ups aren't available in GA4 free editions but are available in 360 accounts. using Google Tag Manager? How is GA4 deployed to your site? . In Indiana Jones and the Last Crusade (1989), when does this shot of Sean Connery happen? Click the pencil icon to edit the report. For those with Paypal or other payment portals (afterpay etc), you may want to add referral exclusions for the payment portals in GA4 or look at model comparison tools and first user source/medium vs session source/medium for your reporting. In the GA4 Reports under Engagement > Events I see something listed as [object Object] could this be related? Since Shopify has introduced native integration with GA4 we have tried to use it but were shocked , discrepancy between GA4 and Shopify data can be 30 - 50 %. Andchanges in the 2022/23financial year mean that many tax return refunds could be lower this year with some actually having to owe the Australian Taxation Office (ATO) money. (Fix at the bottom, but worthwhile reading in between). Join 3,700+ other professionals and receive a monthly newsletter packed with GA4 & BigQuery news, tips & tricks. The latter will give you a count of purchase events. GA4 Revenue is in the console hit - but doesn't show up in reporting. I will need access to your Shopify account, your GA4 account, and your Google Tag Manager account if you're using that for anything related to Google Analytics. 3) If you're expecting free implantation work to deploy a solution then save us both the time and do not apply. And why you shouldn't rush to lodge your tax return. Can something be logically necessary now but not in the future? If you're happy to provide those then submit your details on the following link and I will connect with you to arrange accesses etc. No, but the missing transactions lines up well with transactions going through paypal. - Google Analytics Community Skip to main content Analytics Help Sign in Google Help Help Center Analytics. 589). I have the exact same issue. We are working with multiple Shopify accounts and seeing similar issues across all of them. I've noticed that the Google Sales Channel Apps either work perfectly OR is riddled with discrepancies, the cause of which is difficult to identify. It seems the script is not able to get the price for some reason? "While you can lodge from 1July, there is a much higher chance that your return will be missing important information if you lodge your return before late July," Mr Loh said. Do you have any other insights, or find a solution to the problem? Hi Kristina - sorry for this dud reply, but I am seeing the same issue. GA4 Item revenue rounding up/showing without decimals This is the G4 script I am using. . The revenue numbers don't quite match up once I add in Paypal (I have sezzle and affirm as well) but the conversion count comes pretty close. Hi , How is GA4 deployed to your site? Chinese symbols) are encoded and left unreadable in the UI e.g. For anyone open to it, I'm happy to look a look at your account at no cost to see if I can. Has anyone figured out a solution to this? eCommerce Reporting in GA4 not showing revenue is one of the most commonly asked questions about the latest version of free Google Analytics called Google Analytics 4 or GA4. Excel Needs Key For Microsoft 365 Family Subscription, Most appropriate model fo 0-10 scale integer data. Discover how Shopify supports both merchants and buyers. What can I claim? Since Shopify has introduced native integration with GA4 we have tried to use it but were shocked , discrepancy between GA4 and Shopify data can be 30 - 50 %. We have revenue discrepancies between systems on multiple Shopify stores where anywhere from 20% to 80% of revenue is missing. Transaction id and Currency are able to capture. I recently converted to GA4 Analytics. I'm happy to diagnose and advise but implementation of a solution rests with you. GA4 not tracking conversions/revenue AuroraMoone (@kizadesign) 2 years, 7 months ago Hi there! In Configuration Tag, select your Google Analytics 4 Configuration tag. The ATO advises that most informationfrom employers, banks, government agencies and health funds will be automatically loaded into tax return by late July. I can't figure out why some amounts are showing and others are not. [GA4] Custom dimensions and metrics - Analytics Help